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Warner Bros. Discovery
Lead, Incident Management Process (ServiceNow)
Lead Incident Management Process at Warner Bros. Discovery (Atlanta, GA). Oversee ITSM incident resolution using ServiceNow. Requires 6+ yrs ITIL/ITSM expertise. Competitive benefits included.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 14, 2025
The Lead, Incident Management Process will oversee the incident management process, ensuring effective resolution of incidents to minimize impact on business operations. The role requires deep experience in ITSM process design, strong governance acumen, and a passion for continuous improvement.
Requirements
- 6+ years of professional experience in IT Service Management
- In-depth knowledge of ITIL practices, particularly incident management and major incident management
- Hands-on experience working with ServiceNow
- Excellent communication and collaboration skills
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
6+ years of IT Service Management experience, ITIL knowledge, and ServiceNow experience required
