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Allegion
Lead IT Analyst
Join Allegion as a Lead IT Analyst in Bangalore. Leverage your ITIL and ServiceNow expertise to enhance CMS & CMDB processes. 8-10 years required.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
Configuration Management Database
IT Asset Management
IT Operations Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - Service Mapping
Job description
Posted on:
May 23, 2025
Creating Peace of Mind by Pioneering Safety and Security. The Lead IT Analyst will be responsible for developing, implementing, and maintaining CMS & CMDB data management processes, as well as providing data analysis and reporting, process improvement, and training.
Requirements
- Strong knowledge on ITIL v3 / v4 processes, & ITAM tools like ServiceNow, BMC, Flexera, Snow, SLM, SCCM, Intune.
- Good to have – Solid understanding of ServiceNow MID server configuration and strong knowledge of data source integrations with ServiceNow.
- Good to have – Strong understanding of CMDB life cycle management in the ServiceNow environment.
- Min 8-10 years of experience in SACM & CSDM
- Process Oriented.
- Very good understanding of CSDM and Service Mapping concepts and should have applied this on previously.
- Personal attributes like Stakeholder Management, Good Communication Skills, Analytical Skills, Presentation Skills, Ability to work under pressure etc. needed to carry out this job
- Exposure working with global teams in a global setup
Benefits
- No benefits listed in the job description
Requirements Summary
Strong ITIL and ITAM knowledge, 8-10 years of SACM and CSDM experience, process-oriented, stakeholder management, communication, analytical and presentation skills, and experience working with global teams
