Lead IT Application Analyst

Mayo Clinic is seeking a Lead IT Application Analyst to lead the operational support for their Mayo Collaborative Services Data & Analytics Services Unit. This role involves ensuring the reliability, performance, and uptime of critical systems, data pipeline, and analytics, primarily within GCP. The analyst will be responsible for managing the team responsible for MCS products built on GCP, and also support legacy applications and reports.

Requirements

• Manage the team responsible for day-to-day operations of the MCS products used to run MCS’s business.
• Manage the team that maintains interfaces between PEaRLS, MayoACCESS, MayoLink, and external systems.
• Manage the team that maintains data pipelines that populate the MCS Data Factory.
• Oversee the team responsible for delivery and maintenance of operational reports and analytics dashboards.
• Monitor the health and performance of the MCS products.
• Manage ServiceNow Configuration Items (CIs), Incident queues, and Azure DevOps (ADO) Break/Fix queues.
• Ensure timely resolution of issues and escalation to the appropriate build teams.
• Develop and maintain Standard Operating Procedures (SOPs) for support products and services.
• Partner with the MCS IT Build teams to define escalation paths and handoff protocols.
• Coordinate production releases and ensure smooth transitions from build to run phases.
• Provide guidance and mentorship to support team members.
• Assist management with staffing assessments, team development, and operational planning.
• Participate in a 24/7 on-call rotation as needed.
• Strong communication skills.

Benefits

• Medical
• Dental
• Vision
• Pre-Tax Savings
• Retirement