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Lead Performance Support Consultant (Escalations Engineering)
Join ServiceNow in Dublin as a Lead Performance Support Consultant. Leverage your 10+ years in tech support and scripting to resolve critical issues and enhance customer value on the ServiceNow platform. Competitive salary, benefits, and growth opportunities await!
Job description
ServiceNow is seeking a Lead Performance Support Consultant (Escalations Engineering) to join their Customer Service team and drive the closure of critical technical issues for large and strategic customers. This role involves reactive and proactive engagements, troubleshooting complex systems, and providing top-notch consulting support to help customers maximize their ServiceNow platform value. It's an opportunity to work with industry-leading AI-enhanced technology and make a real impact on organizations.
Requirements
- 10+ years of progressive experience in technical support, software development, performance laod testing or professional services
- Expert level working knowledge of the components in a web applications stack
- Experience with scripting languages (e.g. JavaScript, Python, Perl, Unix Shell, Windows Powershell)
- Experience with working (or debugging) Object Oriented code (Java preferred)
- Excellent communication and presentation skills
Benefits
- Competitive base salaries
- Comprehensive benefits package
- Opportunities for professional development
- Inclusive work culture
