Lead Problem Management Associate (US Shift)

DTCC is seeking a Lead Problem Management Associate to oversee the entire lifecycle of IT problems, from identification and investigation to documentation, critical issue, and resolution. The role plays a crucial part in minimizing the adverse impact of IT incidents on the business by conducting thorough root cause analysis and proactively preventing the recurrence of issues.

Requirements

• Minimum of 6 years of related experience
• Bachelor's degree preferred or equivalent experience
• Proven work experience as a Problem Manager or IT Risk Management
• Experience in IT service management and ITIL processes
• Strong problem-solving skills
• Excellent communication and coordination skills
• Ability to work with cross-functional teams and manage multiple tasks simultaneously
• Knowledge of ITSM tools such as ServiceNow
• General technical background in incident management, OSI layer analysis, CI/CD, SDLC, database, Mainframe, MQ, Networks, and Cyber

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being
• Flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee)