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Cleveland Clinic
Lead Process Analyst - Asset Management
Lead Process Analyst - Asset Management at Cleveland Clinic, Cleveland, OH. Govern SAM processes using ServiceNow, ITIL, COBIT, NIST frameworks. Requires Bachelor's, 6 yrs experience, ITIL cert, ServiceNow SAM expertise. Benefits include PTO, health insurance, retirement.
Direct Hire
Senior
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Governance, Risk, and Compliance
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 17, 2025
Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. The Lead Process Analyst role is responsible for the governance, design, and continuous improvement of the SAM process, aligning with ITIL, COBIT, and NIST frameworks.
Requirements
- Bachelor's degree in Information Technology/Computer Science, Health Sciences, Healthcare Admin, or related field.
- 6 years of system implementation experience, including directing, planning, and scheduling a major information system project.
- ITIL Foundations certification is required within 6 months of the position start date.
- Effective communication skills (both written and verbal) and the ability to work independently.
- Hands-on experience with ServiceNow SAM, including licensing models, normalization, entitlement reconciliation, and compliance tracking.
Benefits
- Paid Time Off
- Health Insurance
- Retirement Plan
Requirements Summary
Bachelor's degree in IT/CS, 6 years of experience, ITIL certification, and hands-on ServiceNow experience
