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Bank of America
Lead Product Analyst, IT Service Management
Lead Product Analyst at Bank of America in Charlotte, NC. Leverage ServiceNow expertise to analyze business needs, drive product design, and enhance ITSM.
Direct Hire
Mid-Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 22, 2025
We are seeking a Lead Product Analyst, IT Service Management to analyze high-level business requirements and translate them into technical specifications for our engineering team. The role will involve working closely with cross-functional counterparts to develop high-level requirements and perform data-driven analysis to facilitate product design.
Requirements
- 5+ years product management / technical business analyst experience
- 5+ Direct experience working in an Agile team
- 3+ years ServiceNow implementation experience
- Deep understanding of the ITIL Service Management functions
- Demonstrated ability to interpret business and technical needs
- Ability to operate as part of cross-functional work streams
Benefits
- Good communication, presentation, and analytical skills
- Ability to articulate to key partners
- Competency in the Microsoft Suite
- 2+ years of experience as a business analyst or a related field
Requirements Summary
5+ years product management experience, 3+ years ServiceNow implementation experience, deep understanding of ITIL Service Management functions
