Lead, ServiceNow HR Administrator

Westinghouse Electric Co is seeking a Lead, ServiceNow HR Administrator to manage the daily platform operations within HR, participate in Agile development, create HR-specific reports, and support HR-related tasks. This is a 100% remote position reporting to the Senior Director of HR Systems & Services. The role focuses on providing level 2 support for HR products, deploying development work, and ensuring data quality.

Requirements

• Provide level 2 support for all HR products, applications, and processes on the ServiceNow platform.
• Deploy HR-related development work (update sets, xml, plugins) to production while following the established change management process.
• Help create HR reports, and dashboards (including performance analytics).
• General platform administration and support for HR
• Monitor and support HR data imports and integrations.
• Ensure essential data quality for HR services and escalate.
• Support all deployed HR capabilities (HR Service Delivery, HR Portal, HR Case Management).
• Support platform upgrades.
• Design and implement HR solutions following established Configuration Management standards.
• Bachelor's Degree or equivalent work experience.
• ServiceNow Certified Administrator.
• 5+ years' experience with ServiceNow upgrades.
• Experience or familiarity with Agile development and testing methodology.
• Help establish HR-specific coding standards to help with consistency.
• ITIL v3 Foundations Certification is a plus.

Benefits

• Competitive Salary
• Comprehensive Health, Wellness and Income Protection Benefits
• Employee Assistance Program
• 401(k) Savings Plan with Company Match
• Paid Vacations and Holidays
• Educational Reimbursement Program
• Employee Referral Program
• Employee Assistance Program