Gartner

Lead Software Engineer (ServiceNow Architect/ Developer, SAM, HAM)

Lead ServiceNow Architect/Developer at Gartner, Gurgaon. Design ITAM, ITOM, ITSM solutions. 7-8 yrs exp required. Competitive pay, world-class benefits.

ServiceNow Role Type:
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Application Developer
ServiceNow Modules:
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Human Resources Service Delivery
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IT Asset Management
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IT Operations Management
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IT Service Management
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Strategic Portfolio Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Human Resources
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Certified Implementation Specialist - IT Service Management
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Certified Implementation Specialist - Strategic Portfolio Management

Job description

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Posted on:
 
December 3, 2025

We are seeking a highly skilled and experienced ServiceNow Architect/Lead Developer to join our team. The ideal candidate will have a strong background in IT Service Management (ITAM & ITOM) and a proven track record of successfully implementing and managing ServiceNow solutions.

Requirements

  • Lead the design, development, and implementation of ServiceNow solutions for ITAM, ITOM, ITSM, SPM, HRSD.
  • Integrate third party Software Assets Data with ServiceNow SAM application.
  • Provide subject matter expertise in design, development and implementation within the ServiceNow Platform for ITAM applications
  • Provide technical guidance to junior developers
  • Proactively identify issues, troubleshoot issues and provide fixes, work on Support tickets
  • Maintain knowledge of the latest ServiceNow features
  • Document processes or Technical Design Documents
  • Work closely with the stakeholders and the ServiceNow Product owner, ServiceNow Architect and Business Analyst to build solutions

Benefits

  • World-class benefits
  • Highly competitive compensation
  • Disproportionate rewards for top performers

Requirements Summary

7-8 years’ experience in software development in ServiceNow, ITAM, ITOM, ITSM experience, advanced ServiceNow Technical skills