Lead Support - Anglophone

We are looking for a Lead Support with a Bac+5 degree and at least 4 years of experience in a similar position. The ideal candidate will have a good understanding of the software development lifecycle, knowledge of Java development, and proficiency in SQL and HTML.

Requirements

• Good understanding of the software development lifecycle (versioning, publication, delivery)
• Knowledge of the luxury industry
• Knowledge in Java development, Web AEM, Salesforce, and SQL language
• Technical Skills: Solid knowledge of computer systems, databases, servers, and networks
• Familiarity with monitoring and application surveillance tools
• Good functional and business understanding of the e-commerce domain
• Mastery of the SQL language
• Knowledge of the Java language
• Skills in HTML, CSS, and JavaScript
• Understanding of web formats and protocols (JSON, XML, HTTP, SOAP, WSDL, etc.)
• Knowledge of service-oriented architectures (SOA), REST, and microservices
• Ease with tools such as Maven, Git, Groovy, Bash, Postman, Datadog, IDE...
• Experience with ticket management tools (Jira, ServiceNow)
• Knowledge of CI/CD pipelines (Jenkins, GitLab)
• Interpersonal skills
• Excellent communication skills, with a keen sense of detail
• Ability to collaborate with technical and business stakeholders
• Passion for web technologies and e-commerce, proactive and positive attitude
• Solid analytical, organizational, and problem-solving skills
• Ability to remain focused and efficient under pressure
• Customer-oriented
• Ability to adapt to a horizontal and flexible organization, and to international and multicultural projects
• Mastery of English, French is an asset

Benefits

• Job benefits not specified