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CAF Group
LeadMind Services Technician
Join CAF Group in Madrid as a LeadMind Services Technician. Leverage ServiceNow skills in ITSM, ensuring operational excellence. ITIL certified, 3+ years required. Enjoy a positive work environment and autonomy.
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 9, 2025
We are looking for a LeadMind Services Technician to join our team in Madrid, Spain. As a professional, you will be part of a highly qualified team, working in a close and collaborative environment to achieve a more sustainable and responsible world with its environment.
Requirements
- Degree in Computer Science, Industrial Engineering, or Telecommunications
- ITIL v3/v4 training or certification
- At least 3 years of experience in IT service management, operations, or related areas
- Experience working with service desk/ITSM tools (e.g. Jira Services Management, ServiceNow, GLPI, FreshService...)
- Experience in data processing and reporting: Excel, Power BI. Analysis or visualization tools
- Knowledge of monitoring systems, automatic alerting, and operational support systems
- Good analytical, communicative, and results-oriented skills
- Proactive and able to work in a team
Benefits
- Positive Work Environment
- Conciliation
- Learning and Autonomy
- Security and stability
Requirements Summary
Bachelor's degree in Computer Science, Industrial Engineering, or Telecommunications, 3+ years of experience in IT service management, ITIL training or certification
