Level 2 Application Support Specialist

As a Level 2 Application Support Specialist at Everience, you will provide level 2 support, manage the support team, and contribute to the implementation of new tools and methods. You will be responsible for writing technical and methodological support documentation, following up on tickets, and participating in the improvement of support processes.

Requirements

• Higher education diploma (Bac+2 degree)
• 3+ years of experience in software support
• Knowledge of license management
• Familiarity with collaborative systems (e.g., Projectwise, Autodesk Construction Cloud, Mezzoteam)
• Mastering the ServiceNow ticketing platform
• English language proficiency (written and spoken)

Benefits

• Job training
• Dynamic and stimulating work environment
• Opportunities for training and development
• A key role in improving the customer experience
• Festive moments to celebrate personal, collective, and work-related successes
• Certified training leading to career advancement
• Attractive salary package
• Transportation allowance
• Group insurance
• Marriage/schooling premiums
• Unlimited phone package + 55Go Airbox/month