Líder de Service Desk (m/f)

The Service Desk team leader is responsible for ensuring adherence to SLAs, investigating and resolving incidents, managing change, and ensuring the integrity of IT assets. The role involves leading IT operations, promoting automation, and ensuring compliance with banking standards. This position supports continuous service improvement and aligns processes with strategic objectives.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related fields
• Minimum 5 years of technical support experience and at least 2 years of team leadership experience
• Solid knowledge of hardware, software, networks, and operating systems
• Proven experience with ticketing tools (e.g., ServiceNow, ManageEngine, Jira)
• Proficiency in Microsoft Office 365 and Active Directory
• Strong incident management, analysis and problem resolution skills
• Excellent communication, leadership and people management skills
• Ability to work under pressure and in regulated environments

Benefits

• Opportunity to be part of a global institution
• Professional growth possibility