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Ubisoft
Local IT Technician (F/H/NB)
Join Ubisoft as a Local IT Technician in Saint-Mandé, leveraging ServiceNow for incident management and ITIL practices. Enjoy competitive benefits and a dynamic work environment.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 2, 2025
Ubisoft is seeking a Local IT Technician (F/H/NB) to support their IT teams at International Head Office in Saint-Mandé, France. The role involves onsite support, incident management, hardware management, and customer interaction. The team is organized using the ITIL methodology and utilizes ServiceNow for task management, with 5 technicians responsible for desktop and kiosk support.
Requirements
- Relevant experience in IT support or computer systems operations
- Experience in IT support in an international environment
- Good level of English is indispensable
- Ability to work independently, rigorously, and prioritize
- Strong customer service and interpersonal skills
- Diplomacy and a pedagogical sense for explaining and supporting users
Benefits
- Profit sharing and participation plan
- Retirement savings plan
- 25 CP, 12 RTT, 50% of the Navigo pass covered
- Restaurant tickets
- Beneficial mutuelle
- Many other Ubisoft benefits
Requirements Summary
IT support experience is required. Good English skills are essential. Strong customer service and prioritization are important
