Mac Specialist/Hardware Technician

JCS Solutions LLC is seeking a Mac Specialist/Hardware Technician to provide second-tier support and interact with customers, network services, software, systems engineering to ensure seamless support and restore service and provide resolution.

Requirements

• Support for Mac and Windows workstations and laptops, including monitors, tablets, printers, peripherals, and applications.
• Computer and data security, including encryption and anti-virus updates.
• Imaging management, including pre- and post-imaging procedures.
• Workstation diagnostics and repair.
• Configuring, maintaining, and troubleshooting printers and print clients.
• Maintaining inventories of software, hardware, peripherals, and printer toner.
• Configuring and troubleshooting user accounts including remote access.
• Perform data management via spreadsheets, in Excel or Smartsheet, across various teams.
• Cognizant of all relevant project schedules, risks, and tasks.
• Create, document, and optimize Standard Operating Procedures.
• Responsible for customer relationship management, collaborating professionally to resolve any issues and help the customer achieve their desired outcomes.
• Provide appropriate documentation in the ServiceNow ticketing system; track and monitor SLAs on incidents and tasks.
• Gather accurate information from customers on reported as well as emerging issues; prioritize, manage, and communicate on customer escalations and incidents as needed.

Benefits

• Health, dental, and vision insurance
• Life insurance
• Short-and-long term disability
• Paid time off (PTO)
• 401k retirement plan with employer match
• Annual Professional Development Reimbursement Program
• More...