Mac Specialist/Hardware Technician

JCS Solutions LLC is seeking a Mac Specialist/Hardware Technician to provide second-tier support, interact with various teams, and ensure seamless service restoration. This role involves inventory management, escalation point duties, and working closely with technical leads. The ideal candidate will possess strong strategic thinking, multi-tasking, and time management skills, thriving in a collaborative and innovative environment with tremendous growth potential and a robust benefits package.

Requirements

• Must be a U.S. Citizen.
• Ability to obtain a Public Trust
• 5 years or more experience in end user or desktop support roles with increasing responsibilities
• Associate’s degree in a technical field such as Computer Science, Information Systems, IT, or related field. A high school diploma or GED, coupled with an additional 4 years of relevant experience, may be substituted for an Associate’s degree.
• Four or more years’ experience in the role of an IT desktop technician supporting a Windows desktop/laptop environment
• Three or more years’ experience with hands-on experience supporting the following Windows operating systems (Windows 7, 10) and future upgrades
• Three or more years’ experience using ServiceNow or equivalent platform
• Ability to lift 30 pounds
• Strong communication skills, both oral and written
• Strong skills in the following key areas: strategic thinking, multi-tasking, time management, planning, and executing to a defined schedule

Benefits

• Health, dental, and vision insurance
• Life insurance
• Short-and-long term disability
• Paid time off (PTO)
• 401k retirement plan with employer match
• Annual Professional Development Reimbursement Program