MAI Transition Support Analyst

The MAI Transition Support Analyst will be the first point of contact for technical support requests from internal users, troubleshooting and resolving issues related to hardware, software, networking, and systems. The ideal candidate will possess strong troubleshooting skills, a customer-oriented mindset, and a desire to learn and grow within the IT field.

Requirements

• Associate's degree in information technology, Computer Science, or a related field, or equivalent experience.
• 1-2 years of experience in a technical support or IT helpdesk role, preferably in a corporate or enterprise environment.
• Strong troubleshooting skills and the ability to solve a wide range of technical issues.
• Familiarity with IT service management platforms (e.g., ServiceNow, Jira) and ticketing systems.
• Basic knowledge of networking concepts, operating systems (Windows, macOS, Mobile, Networking), and common software applications.
• Excellent communication skills, both verbal and written, with a customer-first mindset.
• Ability to work well under pressure, handle multiple tasks simultaneously, and prioritize tasks effectively.

Benefits

• Extended health benefits
• Disability insurance
• RRSP matching
• Paid-time-off benefits
• Eligible bonuses, and commissions for some positions