.svg)
Ingenico
Major Incident Management
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Knowledge Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 15, 2025
Ingenico is seeking a Major Incident Manager to lead rapid recovery of critical services during major incidents, coordinating stakeholders and driving clear communications. This role involves incident bridges, problem management, knowledge management, and potentially on-call rotations. It's a critical role within a globally recognized payment acceptance company.
Requirements
- Lead and manage end-to-end lifecycle of Major Incidents.
- Take ownership of communication during bridges.
- Coordinate across regional teams in follow-the-sun model.
- Participate in on-call rotations.
Requirements Summary
Bachelor’s degree in CS, IT, or equivalent. 4-8 years IT experience, SaaS/cloud exposure, and incident/service management experience
