Major Incident Management Support - Hybrid Ortigas - (Sr Analyst to Manager )

Collaborate with Development and QA Teams for Production Enhancements, New Implementations, New Integrations and/or Bug fixes. Interface with Business Leaders, Product Owners and Scrum Leaders to help manage Development Teams backlog.

Requirements

• Bachelor's degree in MIS, CS, Business Administration, Statistics, Engineering, or Mathematics
• ITIL Foundations, Microsoft Azure, and Cloud Platform Foundation Certification
• 3-5 years supervisory experience, 2-3 years Senior Analyst, 5-10 years managerial experience, Manager
• 5-10 years experience providing technical support for executive, C-Level and general end-users
• Minimum 2 years exposure with data analytics and visualizations
• Minimum 1 year experience in DevOps and demonstrated understanding of CI/CD Pipelines
• Minimum 5 years experience working with both Organizational Business Leaders Teams and Multiple Global Enterprise Development Teams towards Program Execution
• Proven experience developing, changing and implementing new processes to improve operational success
• Project management approaches (e.g., SDLC, AGILE) & tools (e.g., Aha!, Jira, Confluence)
• Experienced on ITIL methodologies & tools (e.g., ServiceNow)
• Proficient in building queries Logging & Alerting tools (Dynatrace, Splunk, Prometheus, Grafana, DataDog)