Major Incident Management Support Specialist (Evening Shift: Mon-Fri)

IT Concepts dba Kentro is hiring a Major Incident Management Support Specialist to provide technical expertise in the design, implementation, and ongoing support of the Department of Veterans Affairs (VA) End User support and Operations Monitoring contract within Major Incident Management (MIM). The role involves ensuring the VA's IT services are reliable, and disruptions are minimized, including handling high and critical priority incidents.

Requirements

• Bachelor's degree in computer science, electronics engineering or other engineering or technical discipline
• 5+ years of experience with a focus on ServiceNow or similar Major Incident Management or similar IT Service Management
• Expertise in troubleshooting and resolving complex technical issues
• Excellent communication and interpersonal skills, with the ability to effectively interact with both technical and non-technical stakeholders
• Strong analytical and problem-solving skills, with the ability to identify and resolve issues proactively
• Ability to work independently and as part of a team
• ITIL v4 certification (preferred)
• ServiceNow based Incident Management (preferred)
• Knowledge of VA's organizational structure and IT environment (preferred)
• US Citizen or Green card holder
• Willing and able to get a Public Trust Suitability clearance

Benefits

• Competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more
• Education reimbursement for certifications, degrees, or professional development
• Flexibility for professional growth and networking
• Committed to incorporating fun into every day
• Host happy hours, holiday events, fitness & wellness events, and annual celebrations
• Commitment to equal opportunity employment & VEVRAA