Major Incident Management Support Specialist (Night Shift: Weds - Sat)

Kentro is hiring a Major Incident Management (MIM) Support Specialist within the VA End Point Support and Operations Monitoring contract. The candidates should have thorough knowledge to create plans to assure effective management, operations, and maintenance of systems and/or networks. Manage teams of system admins and able to prioritize work and identify high risk critical problems and dedicate appropriate resources. Has extensive knowledge of a wide variety of systems and networks to include high volume/high availability systems.

Requirements

• Bachelor's degree in computer science, electronics engineering or other engineering or technical discipline is required (8 years of additional relevant experience may be substituted for education)
• 5+ years of experience with a focus on ServiceNow or similar Major Incident Management or similar IT Service Management
• Expertise in troubleshooting and resolving complex technical issues
• Excellent communication and interpersonal skills, with the ability to effectively interact with both technical and non-technical stakeholders
• Strong analytical and problem-solving skills, with the ability to identify and resolve issues proactively
• Ability to work independently and as part of a team
• ITIL v4 certification
• ServiceNow based Incident Management
• Knowledge of VA's organizational structure and IT environment
• Clearance: Ability to obtain and maintain Public Trust Clearance
• Must be a US Citizen or Green Card Holder

Benefits

• We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more
• We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development
• We work hard; we play hard. Kentro is committed to incorporating fun into every day
• We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy