Major Incident Manager

As a Major Incident Manager, you will lead crisis resolution across multiple platforms, manage the lifecycle of major and high-priority incidents, and oversee the Major Incident Management process 24/7. You will work with global, cross-functional teams and have a comprehensive knowledge of ServiceNow and Microsoft Office applications.

Requirements

• Bachelor's Degree in Business, Computer Science, or a related field or equal experience
• 12+ years of overall experience with 8+ years in IT Service Management (ITSM)
• 5+ years of experience as an Major Incident Commander handling major and significant incidents in a 24x7 production environment
• Comprehensive knowledge of ServiceNow and Microsoft Office applications, including Teams, Word, Excel, and Visio
• ITIL V4 certified (Managed Service Professional or Strategic Leader certification is a plus)
• Experience supporting a large enterprise (Financial Services domain experience is a plus)

Benefits

• 401k and pension
• health and welfare benefits (medical, dental, vision, spending accounts and disability)
• paid time off
• parental and caregiver leave
• life & accident insurance
• other voluntary and well-being benefits
• discretionary bonus program that may include an equity component