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Eurofins
Major Incident Manager
Join Eurofins in Bengaluru as a Major Incident Manager. Lead IT incident responses using ServiceNow, ensuring rapid resolution and stakeholder communication. ITIL knowledge preferred.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 2, 2025
Eurofins Scientific is seeking a Major Incident Manager & Post Incident Report Manager to lead the response to high-impact IT incidents and ensure thorough documentation and analysis post-resolution. This role ensures rapid incident resolution, clear stakeholder communication, and continuous service improvement through structured post-incident reviews and reporting.
Requirements
- Proven experience in IT incident management, service management, and problem management roles
- Strong understanding of ITIL framework (ITIL certification preferred)
- Excellent communication, coordination, and stakeholder management skills
- Ability to remain calm and effective under pressure
- Strong analytical and documentation skills, with attention to detail
- Familiarity with root cause analysis techniques
- Experience with ITSM tools (ServiceNow, BMC Hellix)
Benefits
- Opportunity to develop and scale a world-class IT product, for use in worldwide laboratories
- Be a part of an ambitious IT solutions program, with an opportunity to fast-track career as a high performer
- A launch pad into various opportunities and a chance to become part of an international team of professionals
Requirements Summary
Proven experience in IT incident management and strong understanding of ITIL framework
