Major Incident Manager

As a Major Incident Manager, you will lead Critical and Major Incidents from detection through to resolution and handover to our Problem Management Team. You will work aligned to UK Service hours and take part in on-call rota to provide a 24*7 service for our clients.

Requirements

• 4+ years of proven incident management experience
• ITIL v3 or v4 Qualification
• Strong stakeholder management skills
• Experience working with IT Service Management (ITSM) tools and platforms, including ServiceNow
• Experience in one or more domains of operational risk

Benefits

• Personal Development - career pathway for professional growth
• Work environment - excellent work conditions with friendly environment, recognized strong team spirit
• Social benefit package including life insurance, food vouchers, additional health insurance
• Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event
• Opportunity for Flexible working hours and Home Office