BlackRock

Major Incident Manager, Associate

Join BlackRock as a Major Incident Manager, Associate. Leverage ServiceNow skills to resolve tech incidents. Benefits include FTO, education reimbursement, and wellness support.

Direct Hire

Entry Level

ServiceNow Role Type:

ServiceNow Modules:

IT Service Management

Strategic Portfolio Management

ServiceNow Certifications (nice to have):

Job description

Posted on:

July 29, 2025

The Major Incident Manager, Associate role involves coordinating resolution and restore normal service operation during core technology Incidents and Major Incidents, triage proposed major incidents, and provide leadership to technical teams.

Requirements

Experience working in the Technology or Financial services industries.
Knowledge of cloud computing platforms like Azure, AWS, etc., and understanding of different service models (IaaS, PaaS, SaaS).
Knowledge in programming languages such as Python to automate common tasks and a basic knowledge of IT Configuration Management, Deployment & Orchestration tools like Ansible.
Data analysis skills e.g., Splunk, Grafana, Tableau, MS Excel, Power BI.
Experience with ServiceNOW or similar tools.
Experience with Power BI Reporting.

Benefits

retirement investment
education reimbursement
comprehensive resources to support your physical health and emotional well-being
family support programs
Flexible Time Off (FTO)

Requirements Summary

Experience in Technology or Financial services, knowledge of cloud computing platforms, and data analysis skills