Major Incident Manager

As a Major Incident Manager, you will lead crisis resolution across multiple platforms, utilizing the major incident management process and technology tools available. You will serve as a senior incident commander for the ITSM Major Incident team and manage the lifecycle of all major and high priority incidents.

Requirements

• Hands-on, seasoned IT professional
• 12+ years of overall experience with 8+ years in IT Service Management (ITSM)
• 5+ years of experience as an Major Incident Commander handling major and significant incidents in a 24x7 production environment
• Comprehensive knowledge of ServiceNow and Microsoft Office applications
• ITIL V4 certified
• Experience supporting a large enterprise, especially in the Financial Services domain

Benefits

• Comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits
• Discretionary bonus program that may include an equity component