Major Incident Manager

Ingenico is seeking a Major Incident Manager (MIM) to lead incident bridges, coordinate stakeholders, and drive clear communication during critical service outages. This role involves immediate action, ensuring customer experience and potentially leading problem management, knowledge management, and on-call rotations. It’s a key position for incident resolution and service resilience within a large financial services environment.

Requirements

• Lead and manage the end-to-end lifecycle of Major Incidents.
• Coordinate across regional teams in a follow-the-sun model.
• Deliver Post-Incident Reviews (PIRs) with clear actions and accountability.
• Draft and refine Root Cause Analyses (RCA) in cooperation with technical and business stakeholders.
• Collaborate with Change Management teams when emergency changes are required.