A unique opportunity to join a rapidly growing world-class team to provide world-class support to our top-tier customers as a Major Incident Scribe/Commander. The role involves working closely with Infrastructure, Product, and Development partners to support Oracle Cloud success.
Requirements
- Hands-on experience in documenting major incidents and/or planned application or infrastructure activities in a large-scale HA enterprise solution according to MAA best practices
- Good understanding of Agile software development principles including using common tools such as JIRA and Confluence along with knowledge in handling ticketing systems like MOS/Remedy/ServiceNow
- Good understanding and working knowledge of Oracle Cloud Infrastructure and Cloud native services
- 1+ year experience of running medium to large scale customer facing software services in incident and/or problem management function
- BS or MS in Computer Science, or equivalent
- Strong documentation skills to document during Major Incidents
- Exceptional written and verbal communication skills with meticulous attention to detail
- Strong Technical background with an ability to troubleshoot issues impacting large scale service architectures and application stacks
- Knowledge on Production Support on any one or more applications preferably on Oracle EBS, Hyperion, People Soft, Fusion Middleware/SOA or any Oracle Cloud product handling experience
- Resolving customer incidents by identifying, analyzing and resolving technical problems related to Oracle software systems
- Working knowledge of administering Oracle applications and databases on UNIX/Linux environments in both a single tier and multi-tier architecture
- Strong understanding of Linux/Unix commands
- Ability to multitask and assist team in troubleshooting escalated technical issues
- Around 2 years of experience performing large scale customer facing Incident Management + Problem Management roles is a MUST and working on P1 Infra support work with a solid understanding of
- Working knowledge of Cloud PaaS/SaaS/IaaS environments
- Working knowledge of Oracle database concepts like RDBMS architecture, ASM, Data Guard, RMAN
- Working knowledge about Oracle applications and databases on UNIX/Linux environments in both a single tier and multi-tier architecture
- Co-ordinate with Functional, Infrastructure, Product Support and client business unit, client technical and business leaders
- Self-starter, highly proficient in issue documentation
- Standard Internet services, such as DNS, HTTP, etc.
- Working knowledge of OCI architecture and components like LBAAS, VCN, Fast Connect, IPsec VPN, Block, Object, File Storage etc.
- Infrastructure Security and Compliance knowledge
- Database technologies: Oracle/MySQL preferred
Benefits
- Competitive benefits based on parity and consistency
- Flexible medical, life insurance, and retirement options
- Volunteer programs
- Inclusive workforce that promotes opportunities for all