Manager - Field Operations

Manager - Field Operations role at Otis, responsible for supporting regional field teams, driving continuous improvement initiatives, and managing construction online systems. The role requires 8+ years of experience in elevator/contract management/IT and basic knowledge of IT and programming, software, and process understanding.

Requirements

• 8+ years of experience in elevator/contract management/IT
• Basic knowledge of IT and programming, software, and process understanding
• IT process familiarity, including ServiceNow, Azure DevOps, and enterprise workflow platforms
• AI knowledge and experience with machine learning, data analytics, and automation (added advantage)
• Basic troubleshooting and ticket lifecycle management in ServiceNow

Benefits

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Employee Scholar Program for pursuing degrees or certification programs
• Diverse and global team with a proven legacy of innovation