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DP World
Manager – IT Operations & End-User Support
Manager – IT Operations & End-User Support at DP World, NSW. Lead IT ops, manage regional teams, oversee Service Desk. ServiceNow ITSM expertise required. ITIL certified, 10+ yrs experience.
Direct Hire
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 14, 2025
DP World is looking for a Manager – IT TechOps & User Support to lead IT operations and end-user support across our Oceania sites. You will manage a regional team of IT Technical Coordinators, oversee our outsourced Service Desk, and ensure reliable, high-quality support.
Requirements
- Tertiary IT qualification and ITIL certification (Microsoft/Cisco certifications a plus)
- 10+ years in IT service delivery or technical operations; 5+ years managing multi-site teams
- Experience with outsourced Service Desk and vendor management
- Proven track record in IT infrastructure and operational project delivery
- Strong leadership, stakeholder engagement, and communication skills
- Customer-focused mindset and proficiency with ServiceNow or similar ITSM tools
- Logistics or industrial experience is a bonus
Benefits
- Competitive salary
- Professional development opportunities
- Team-based work environment
Requirements Summary
Tertiary IT qualification, 10+ years in IT service delivery, 5+ years managing multi-site teams
