Manager, Account Escalations - AMS East

ServiceNow is seeking a Manager of Account Escalations to lead the West Coast AMS Account Escalation Management Team. The role involves managing customer accounts requiring enhanced service during escalations, building relationships with business units, and ensuring high customer satisfaction. It requires working outside of normal business hours and requires a strong communication and interpersonal skills.

Requirements

• Minimum 10 years of leadership experience in customer-facing enterprise software environments
• High level of EQ
• Personal commitment to customer satisfaction
• Ability to see the bigger picture in situations
• Demonstrated ability to lead and drive business and technical outcomes
• Excellent written and verbal communication skills

Benefits

• Competitive compensation
• Generous benefits