Manager, Customer Operations

At bswift, we're transforming benefits administration with our state-of-the-art, cloud-based technology and services. We're looking for a motivated and goal-driven individual to oversee Operations of multiple high-volume transaction processing teams and drive excellence in KPIs. This role requires in-office work in Bangalore, India.

Requirements

• 6+ years of progressive experience in operations, BPO, tech + service, implementation or service delivery leadership
• Proven experience managing large-scale operational transformation initiatives
• Strong understanding of six sigma principles
• Demonstrated ability to lead cross-functional teams in a fast-paced, high-growth environment
• Excellent leadership, communication, and stakeholder management skills
• Bachelor's degree in Business, Information Systems, or related field; MBA or equivalent preferred
• Proficiency in PowerPoint and Excel
• Familiarity with workflow software platforms (e.g., Salesforce, ServiceNow)
• Knowledge of regulatory and compliance frameworks (e.g., HIPAA, GDPR)
• Benefits administration outsourcing experience
• Ability to travel to U.S. periodically, if needed

Benefits

• Comprehensive Health Benefits
• Competitive Compensation
• Hybrid work-model: With Flexible working hours
• Retirement Savings Plans
• Professional Development
• Supportive Culture
• Employee Wellbeing Initiatives