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ServiceNow
Manager, Customer Success Management
Lead Customer Success Manager team at ServiceNow Dublin. Drive platform adoption & customer outcomes. 5+ yrs exp, team leadership, data-driven mindset required. ServiceNow certifications preferred. Competitive benefits, 4-day week.
The Mothership
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
December 8, 2025
As a Manager of the Customer Success Management team, you will lead a team of Customer Success Managers to help customers achieve their goals and increase adoption of ServiceNow products. The team's purpose is to accelerate platform adoption and improve customer results through a portfolio of services delivered by outstanding consultants.
Requirements
- 5+ years of related work experience
- Demonstrated success leading and growing a team of individual contributors
- Ability to be creative, comfortable running projects independently
- Desire to solve complex issues through analysis and resolution
- Highly data-driven with a commitment to drive business outcomes and value realization across the portfolio
- Completed appropriate ServiceNow and other appropriate industry or functional certifications (e.g. Customer Success)
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
5+ years of experience, leadership and team growth skills, creativity, problem-solving, data-driven mindset, and relevant certifications
