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AIA
Manager, Data and Service Operations
Join AIA in Kuala Lumpur as a Manager, Data and Service Operations. Lead ITSM initiatives using ServiceNow, drive improvements, and enhance service delivery.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 10, 2025
Join AIA Digital+ as an IT Operation Support Centre Manager to shape a better tomorrow by managing incidents and service requests, leading a team, and driving strategic planning and alignment. Enhance service delivery and contribute to continuous improvement initiatives.
Requirements
- 4+ years of experience in managing large enterprise technology Service Management functions
- 2+ years of experience in using ITSM tools such as ServiceNow or BMC
- Degree or Diploma in Business IT or Computing
- Proven experience in ITIL
- Ability to lead and transform processes in a decentralized organization
Requirements Summary
4+ years of experience in managing large enterprise technology Service Management functions, 2+ years of experience in using ITSM tools, degree or diploma in Business IT or Computing
