Manager, Digital Support Center - Loveland, CO or Chicago, IL

Nutrien is seeking a Manager, Digital Support Center to lead a team of software support analysts and specialists. This role involves maintaining business-critical applications, overseeing operations, and collaborating with various teams to ensure high customer satisfaction and system uptime. The role will require a strong leadership and problem-solving skillset and experience managing teams in a fast-paced environment.

Requirements

• Strong leadership skills with experience managing technical support or application operations teams.
• Excellent understanding of IT service management (ITSM) principles, including incident, problems, and change management.
• Hands-on knowledge of enterprise software environments, application logs, monitoring tools, and ticketing systems.
• Ability to prioritize tasks, manage time effectively, and adapt to changing priorities.
• Strong problem-solving and communication skills.

Benefits

• Comprehensive medical, dental, vision coverage
• Life insurance
• Disability coverage
• Retirement program
• Paid vacation, sick days and holidays
• Paid personal/parental leave
• Employee and Family Assistance Program