Manager, Engineering, IT Services

Sephora is seeking a hands-on technical leader to join their Engineering, IT Services team. The role focuses on owning technical outcomes, setting architectural direction, and leading a globally distributed team. The ideal candidate will be passionate about building scalable, secure, and reliable IT Services platforms, and will focus on delivering high-quality solutions across core platforms like ServiceNow, JIRA, and other enterprise platforms. Responsibilities include technical leadership, platform ownership, operational support, and agile delivery.

Requirements

• 10+ years progressive software engineering and/or architecture experience (hands‐on)
• 5+ years platform ownership: ServiceNow and/or Atlassian (JIRA/Confluence)
• 5+ years Level 3+ production support & incident/problem management (ITIL) in 24×7 enterprise
• 3+ years people management of engineering teams
• 3+ years agile delivery (Scrum/Kanban), multi‐squad coordination, and release/change management
• 3+ years cloud platforms (Azure preferred; AWS acceptable), microservices, RESTful APIs, Webhooks, OAuth 2.0/SAML
• Architectural design experience
• Cloud platform administration
• Cybersecurity best practices
• Automation & CI/CD

Benefits

• Comprehensive health
• Dental
• Vision
• 401(k) plan
• Paid time off
• Employee discount/perks
• Life insurance
• Disability insurance
• Flexible spending accounts
• Employee referral bonus program
• Generous benefits package