Manager, Enterprise Analysts T2

NBCUniversal is seeking a Manager for Enterprise Analysts to lead and manage daily operations of Service Desk, TechBars, and Deskside Support functions across multiple U.S. locations. This role focuses on developing and maintaining a unified service strategy, ensuring high-quality support, and driving performance improvements through data analysis and team development. The position is part of a significant restructuring and spin-off, consolidating NBCUniversal's content under a new publicly traded company, Versant.

Requirements

• 8+ years of experience in IT operations or end-user support
• 3-5 years in a leadership capacity managing multi-site or national teams
• Proven success managing Service Desk, TechBar, and Deskside Support operations
• Strong understanding of ITIL frameworks, Incident / Problem / Change Management, and Enterprise ticketing systems (e.g., ServiceNow)
• Demonstrated ability to analyze metrics and drive performance improvements
• Experience with staffing models, shift coverage, and follow-the-sun support structures
• Excellent communication and stakeholder management skills