Manager, Enterprise IT – OSC

The Manager, Enterprise IT – OSC will lead a team of Enterprise IT engineers responsible for delivering exceptional 24x7 support to employees across global locations. This role ensures seamless resolution of desktop, Microsoft 365 (M365) and Business Systems Support (BSS) issues, driving productivity and satisfaction for a global workforce.

Requirements

• Manage and mentor a team of OSC Enterprise IT support engineers
• Define and implement processes to deliver world-class Tier-1 end-user support
• Promote an automation-first approach for IT operations
• Develop and enforce best practices, standards, and procedures for Tier-1 desktop support
• Oversee ticket management in the ITSM system
• Act as the primary point of contact for Tier-1 escalations
• Collaborate with Information Security to maintain secure configurations
• Partner with stakeholders to create clear IT policies
• Assign and monitor tasks for adherence to processes and timely completion
• Manage projects, track milestones, and provide regular executive-level updates
• Oversee vendor relationships and manage capital and operational budgets
• Ensure integration of Enterprise IT functions with automation, DevOps, and M365 cloud models
• Maintain strong technical expertise in Windows desktop enterprise versions, Active Directory administration, and Microsoft 365

Benefits

• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan
• Flexible spending and HSA accounts
• Paid holidays
• Paid time off
• Paid volunteer days
• Employee assistance program
• Tuition assistance
• Parental leave
• Military leave assistance
• QTS scholarship for dependents
• Wellness program