Manager, Enterprise IT Operations

NBCUniversal is seeking a Manager of IT Operations to oversee the delivery and performance of frontline end-user support services across the Domestic U.S. This role focuses on operational excellence, customer satisfaction, and service innovation, requiring a strategic leader with data-driven insights. The position will lead teams managing Service Desk, TechBars, and Deskside Support, ensuring alignment with corporate strategy and user experience goals.

Requirements

• 8+ years of experience in IT operations or end-user support roles
• 3–5 years in a leadership capacity managing multi-site or national teams
• Strong understanding of ITIL frameworks, Incident / Problem / Change Management, and Enterprise ticketing systems
• Excellent communication and stakeholder management skills

Benefits

• Equal employment opportunities