Manager, Help Desk

We are looking for a proactive and service-driven Help Desk Manager to lead our internal IT support function. This role will oversee daily help desk operations, manage the team responsible for handling employee IT issues, and serve as the main point of contact for standard IT services.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field—or equivalent work experience.
• 3–5 years of IT support experience, with at least 1–2 years in a team lead or managerial role.
• Proficient in Windows, Mac OS, Microsoft 365, and common ticketing systems (e.g., Jira, Zendesk, ServiceNow).
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Excellent verbal and written communication skills; customer-first mindset.
• Familiarity with IT asset management and basic networking concepts.
• Experience supporting a hybrid or remote workforce is a plus.
• Experience in performing or participating in audits is a plus. SOX, SOC2, HITRUST, etc

Benefits

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups