Manager, Human Resources Solution Center, Employee Support

Manager, Human Resources Solution Center, Employee Support role oversees employee support and data administration team, ensuring exceptional customer service and operational efficiency. The role requires a leader who can drive continuous improvements and manage all tier 1 employee inquiries.

Requirements

• Lead the Employee Support and Data Administration functions within North America
• Align employee support strategies with HR and business objectives
• Strengthen organizational reputation by ensuring a high standard of employee support
• Contribute to the portal management strategy for Employee Services
• Responsible for the maintenance of the ServiceNow HRSD module
• Provide coaching and mentorship to team members
• Define, develop, and monitor KPIs to assess and enhance service delivery
• Analyze trends and feedback to identify areas for improvement and implement process enhancements
• Leverage automation to drive operational efficiencies
• Implement quality assurance measures to enhance data integrity and process optimization
• Foster a positive and collaborative work environment
• Model our core value of safety by leading and enabling a culture in which you and your team are actively contributing to a safe work environment

Benefits

• Our purpose, Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values: safety, inclusion, integrity, and results.
• Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien.
• Equal opportunity employer.
• We’re creating an inclusive workplace where everyone feels safe, has a sense of belonging, trusts one another, and acts with integrity.