Manager, Human Resources Solution Center, Employee Support

The Manager, Employee Support plays a key leadership role in overseeing the employee support and data administration team, ensuring exceptional customer service and operational efficiency. This role is responsible for delivering on key performance metrics (KPIs), driving continuous improvements and managing all tier 1 employee inquiries.

Requirements

• Bachelor’s degree in Human Resources
• Minimum of 8+ years’ experience in HR including proven leadership experience
• Ability to handle multiple tasks and prioritize effectively
• Proven experience managing employee support operations and HR service delivery
• Analytical skills with the ability to define KPIs and drive improvements
• Excellent communication and stakeholder management abilities
• Solution-oriented with demonstrated ability to collaborate and build strong relationships with key stakeholders, peers, and team members
• Proven experience in HR software and tools including SuccessFactors, SAP and ServiceNow

Benefits

• Excellent career growth opportunities
• Competitive salary and benefits package
• Opportunity to work with a leading provider of crop inputs and services