Manager IT End User Services

Vertiv is seeking an IT Manager for the Manufacturing site, serving as the point of escalation for technical issues and coordinating team activities. The role involves supervising end-user services analysts, monitoring team performance, implementing SOPs, and providing technical guidance. Strong collaboration and communication skills are essential.

Requirements

• Associate’s or Bachelor’s degree in Information Technology or related field, or equivalent experience.
• 3–5 years of experience in IT support with at least 1 year in a supervisory or team lead role.
• Strong technical knowledge of PCs, printers, operating systems, applications, and network fundamentals.
• Experience with ITSM tools (e.g., ServiceNow), software distribution, and patch management.
• Excellent communication and interpersonal skills, with the ability to build rapport across teams and levels.
• Proficiency in Microsoft Excel and PowerPoint.
• Strong sense of ethics and capacity to interact with stakeholders.
• Physical & Environmental Demands (lifting/moving objects up to 30–45 lbs, frequent travel and standing/walking).