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ZOLL Medical Corporation
Manager, IT Service Management (ITSM)
Join ZOLL Medical as an ITSM Manager in Chelmsford, MA. Lead IT Service Management, leveraging ServiceNow and ITIL expertise. Competitive salary and benefits.
Direct Hire
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 14, 2025
The ITSM Manager is responsible for the ownership and management of IT Service Management and its functions as well as the deployment and evangelization of ITSM and its related processes.
Requirements
- 8+ years of relevant work experience in Information Technology with at least three years of experience managing an enterprise level 24x7 high-availability environment and/or leading a Service Desk team
- Demonstrated knowledge of effective Information Technology Service Management (ITSM) best practices with proven execution
- Experience managing and utilizing ServiceNow
- 5+ years of relevant ITIL service management experience
- Prior team management experience
- Experience working with Infrastructure and Application teams during critical issues
- ITIL V3 expert certification
Benefits
- Competitive salary
- Health insurance
- Retirement plan
- Paid time off
- Professional development opportunities
Requirements Summary
8+ years of IT experience, ITIL V3 expert certification, experience with ServiceNow
