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SONIC Drive-In
Manager, ITSM (IT Service Management)
Join SONIC Drive-In in Atlanta as a Manager, ITSM. Lead Major Incident, Change, and Problem Management using ServiceNow. 5+ years ITSM experience required.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
Configuration Management Database
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 3, 2025
We are seeking a strategic and hands-on Manager of IT Service Management (ITSM) to lead the organization's core service management functions, with a focus on Major Incident Management, Change Management, and Problem Management.
Requirements
- 5+ years of experience managing ITSM practices in large-scale or enterprise environments.
- Strong expertise in Major Incident and Change Management, with experience leading war rooms and process improvements.
- Hands-on experience with ServiceNow ITSM suite (Incident, Change, Problem, CMDB).
Requirements Summary
5+ years of ITSM experience, Major Incident and Change Management expertise, ServiceNow ITSM suite experience
