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Guardian Life
Manager of Major Incident, Problem, and Change & Release Management
Join Guardian Life in Holmdel, NJ as a Manager of Major Incident, Problem, and Change Management. Leverage ServiceNow skills, ITIL expertise, and lead ITSM initiatives. Competitive salary and flexible work options.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
DevOps
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 16, 2025
Guardian Life is looking for a dynamic Manager of Major Incident, Problem, and Change & Release Management to join our team! The Manager will lead and manage the Major Incident Management team, drive the Problem Management process, and be accountable for the Change Management process.
Requirements
- Bachelor's degree or equivalent work experience
- Demonstrated history of success in ITSM roles
- Proficient in ITIL principles and practices (ITIL4 certification is a plus)
- Experience with major ITSM platforms (ServiceNow, BMC Remedy, or similar)
- Strong analytical and problem-solving skills
- Ability to collaborate effectively with various teams
- Experience in managing complex projects from inception to completion
- Familiarity with Industry regulations, standards, and frameworks related to Incident, Problem, and Change (e.g. NIST, ITIL, COBIT)
- Familiarity with CI/CD pipelines, DevOps practices, and Agile methodologies is advantageous
Benefits
- Competitive salary range: $116,350.00 - $191,155.00
- Benefits apply to full-time eligible employees
- Flexible work arrangements
Requirements Summary
Bachelor's degree or equivalent work experience, Demonstrated history of success in ITSM roles, Proficient in ITIL principles and practices
Apply now
Holmdel
|
New Jersey
United States
Entry Level
Hybrid
Full Time
116350-191155 USD/year
