Manager, Partner Support Engineer

Pax8 is a fast-growing, dynamic and high-energy startup organization, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service. The Manager, Partner Support Engineer will lead a high-performing support team, manage escalations, and foster a culture of teamwork and collaboration.

Requirements

• 3-5 years of support management experience leading support teams at scale
• Proven experience managing teams in a global, distributed environment
• Strong background in performance management, with experience using metrics and data to drive continuous improvement
• Proficient in using CRM systems, like ServiceNow, Salesforce and similar ticketing/issue tracking platforms
• Strong understanding of SaaS platforms, order management, billing systems, and license mobility
• Knowledge of best practices for knowledge management and creating scalable support processes
• Exceptional written and verbal communication skills
• Strong interpersonal skills with the ability to manage relationships both internally and externally
• Strong leadership abilities with experience in motivating and managing teams towards success
• Excellent organizational and multitasking skills
• A results-oriented, customer-first mindset
• Demonstrated ability to build and maintain a positive and productive team culture

Benefits

• Non-Commissioned Bonus Plans or Variable Commission
• 401(k) plan with employer match
• Medical, Dental & Vision Insurance
• Employee Assistance Program
• Employer Paid Short & Long Term Disability, Life and AD&D Insurance
• Flexible, Open Vacation
• Paid Sick Time Off
• Extended Leave for Life events
• RTD Eco Pass (For local Colorado Employees)
• Career Development Programs
• Stock Option Eligibility
• Employee-led Resource Groups