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ServiceNow
Manager, Product Design, Impact
Join ServiceNow in Dublin as a Manager of Product Design, Impact. Lead UX teams, drive design vision, and enhance user experiences on the ServiceNow platform. 8+ years in UX required. Competitive salary and benefits.
The Mothership
Senior
ServiceNow Role Type:
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 16, 2025
ServiceNow is seeking a Manager of Product Design, Impact to lead a team focused on creating user-friendly and impactful experiences. The role involves shaping UX vision, driving execution, and collaborating with cross-functional teams. The team directly impacts customer engagement, platform health, and overall ServiceNow success.
Requirements
- Lead product design teams, building from foundations.
- Mentor designers to improve craft and problem-solving skills.
- Drive the UX vision and execution of a platform supporting ServiceNow's product line.
- Navigate ambiguity and translate technical systems into clear narratives.
- Collaborate with cross-functional teams (product management, user research, engineering, content).
- Inspire and guide team development, fostering communication and influence.
Benefits
- Competitive salary
- Comprehensive benefits package
Requirements Summary
8+ years UX/Product Design experience, BA/BS in design or related field. 3+ years managing designers, with experience in AI/ML & strong storytelling skills. Experience in product development and collaboration
