Manager, Quality & Process Improvement

We are seeking a dynamic and experienced Manager, Quality & Process Improvement to lead and manage performance improvement initiatives across our healthcare system.

Requirements

• Supervise and develop a team of quality and process improvement specialists
• Assign work based on strategic priorities, staff expertise, and project timelines
• Conduct regular performance evaluations and provide coaching and feedback
• Foster a culture of accountability, collaboration, and continuous learning
• Lead high-impact transformation initiatives across clinical and operational domains
• Translate organizational goals into measurable, data-driven improvement strategies
• Serve as a senior advisor to executive leadership on performance improvement planning
• Co-develop strategic plans to scale successful pilots across Central Health and partner organizations
• Plan, organize, and facilitate Kaizen events, workshops, and Lean training sessions
• Oversee complex process redesign efforts, including technology migrations (e.g., Epic, ServiceNow)
• Guide teams through gap analysis, root cause analysis, and solution prototyping
• Ensure timely execution of projects with clear deliverables and impact metrics
• Implement and sustain performance tracking systems and dashboards
• Analyze high-complexity datasets to identify system gaps and improvement opportunities
• Drive reporting to meet federal/state requirements and internal KPIs
• Champion a culture of process improvement across departments
• Mentor Lean Champions and facilitate organization-wide training efforts

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan