Manager, Regional IT Support

The Regional IT Support Manager is responsible for overseeing IT infrastructure, service delivery, and technical support within the North American region. This role ensures the efficient operation of regional data centers, servers, networks, security policies, and OT systems while maintaining compliance with global IT standards. The manager leads the regional IT support team, ensuring high-quality service delivery and technical application interface management.

Requirements

• Strong technical knowledge in IT infrastructure management, networking, server administration, and security policies.
• Experience with enterprise IT service management tools and frameworks (e.g., ITIL, ServiceNow,...).
• Proficiency in managing OT systems and industrial IT environments.
• Excellent leadership and team management skills, with experience in coaching and mentoring IT support staff.
• Strong problem-solving and decision-making abilities, with a proactive approach to issue resolution.
• Strong communication skills, with the ability to interact effectively with technical teams and non-technical stakeholders.
• Understanding of IT security best practices and compliance requirements.
• Ability to work in a fast-paced, regional IT environment while coordinating with a global IT organization.
• Experience in working with Managed Service Providers and IT Delivery Centers
• Strong interpersonal skills with demonstrated ability to effectively partner with key stakeholders and tactfully exercise influence across the organization
• Communicates effectively, both verbally and in writing
• Understanding of IT security best practices and compliance requirements.
• Ability to work in a fast-paced, regional IT environment while coordinating with a global IT organization.
• Builds and maintains positive, productive relationships within and across teams, customers, and vendors

Benefits

• Medical, Dental, Vision
• Wellness Program
• Health Savings Account (HSA) with a company contribution
• Voluntary Benefits (Life, AD&D, Disability)
• 401(k) retirement plan with a 7.5% company contribution
• Time Off Programs – 22 days Paid Time Off (PTO), 9 Company Holidays, 2 Volunteer Days